Atelier Loomé

.Terms of Withdrawal from the Contract

A. STANDARD PRODUCTS

In the case of purchasing a Standard Product (without any modifications or personalization), the Consumer has the right to withdraw from the contract within 14 days of receiving the item, without providing a reason.

Conditions for returning a Standard Product:

• The product must show no signs of use;
• The product must show no signs of having been washed;
• The product must have all original tags attached and intact;
• The product must have its original label (attached to the garment) intact;
• The product must be in a condition that allows for its resale.
• The cost of returning a Standard Product is borne by the Customer.

To withdraw from the contract, the Customer should:

• inform the Seller of their decision via email (kontakt@atelierloome.pl) or in writing (ul. Majowa 5G, 32-590 Libiąż);
• return the product to the following address: ul. Majowa 5G, 32-590 Libiąż

Refund of payments:

• The Seller will refund all payments received (excluding delivery costs and the costs of returning the product) promptly, and no later than 14 days from the date of receiving the notice of withdrawal from the contract.
• The Seller may withhold the refund until the product has been received back or the Customer has provided proof of having sent it back, whichever occurs first.
• The refund will be issued using the same payment method as that used by the Customer for the original transaction. - The Seller reserves the right to refuse a return if the Product does not meet the conditions specified in paragraph 2.

WITHDRAWAL FORM TEMPLATE:

Atelier Loomé by Sylwia Leśniak
ul. Majowa 5G
32-590 Libiąż
kontakt@atelierloome.pl

DECLARATION OF WITHDRAWAL FROM THE CONTRACT

I/We(*) ……………………………………………. hereby give notice of my/our(*) withdrawal from the contract of sale for the following item(s): ……………………………………………..

Date of contract conclusion/receipt(*): ……………………………………………..

Order number: ……………………………………………..

Consumer’s full name: ……………………………………………..

Consumer’s address: ……………………………………………..

Bank account number for the refund: ……………………………………………..

Consumer’s signature (only if the form is submitted in paper version): ……………………………………………..

Date: ……………………………………………..

(*) Delete as appropriate

B. PERSONALIZED PRODUCTS

IMPORTANT! Due to the individual nature of Personalized Products, the Consumer DOES NOT have the right to withdraw from a contract concerning such Products.
Legal basis: Article 38, point 3 of the Consumer Rights Act – the right to withdraw from a contract does not apply to a consumer in the case of a contract for the supply of non-prefabricated goods, manufactured according to the consumer’s specifications or intended to meet the consumer’s individual needs.
A Personalized Product is any item that has been:
made according to the Customer’s individual measurements;
modified in terms of color, length, width, or style. made with additional elements or modifications at the Customer’s request;
customized in any way to meet the Customer’s specific requirements or needs.
The exclusion of the right of withdrawal does not apply if the Product is defective or does not conform to the contract – in such cases, the Customer is entitled to file a complaint as described below.

Grounds for a complaint

A Customer may file a complaint in the following cases:

• The Product has physical defects (e.g., faulty stitching, damaged material, manufacturing errors);
• The Product does not conform to the order (e.g., incorrect color, size, or missing items);
• The Product was not made in accordance with the individual measurements provided by the Customer.

A complaint CANNOT be filed for the following reasons:

• The Customer has changed their mind;
• The Customer provided incorrect measurements (provided the Product was made according to the measurements supplied);
• A poor fit resulting from incorrect measurements taken by the Customer;
• Subjective aesthetic assessment, provided the Product was made according to the specifications.

Complaint procedure

Complaints may be submitted:
in writing to the following address: ul. Majowa 5G, 32-590 Libiąż;
electronically to the following email address: kontakt@atelierloome.pl.
When filing a complaint, it is recommended to provide:

• Full name and contact details;
• Order number;
• A description of the defect or non-conformity;
• The requested resolution (e.g., repair, replacement, or price reduction);
• Photographs documenting the defect (if possible). The Seller shall process a complaint within 14 calendar days of its receipt.

The response to the complaint will be sent to the Customer’s email address or provided in writing, depending on the method used to submit the complaint.
Failure to provide a response within 14 days shall be deemed as an acceptance of the complaint as justified.

Handling of complaints

If a complaint is deemed justified, the Seller may:

• repair the Product (remedy the defect);
• produce a new Product in accordance with the order;
• reduce the price;
• refund the amount paid (in the event that the Customer withdraws from the contract).
• The costs of returning the defective Product shall be borne by...