Terms of Use

Atelya Platform Terms and Conditions for Customers (atelyastudio.com)

1. Definitions and Parties

• Platform / Atelya — Atelya Studio Ltd, a private limited company incorporated in England and Wales (registered number 17191955) with its registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, operating an online marketplace available at atelyastudio.com.
• Seller — an independent fashion brand offering its products via the Atelya Platform and acting as a party to the sales contract concluded with the Customer.
• Customer — a natural person purchasing products via the Platform, including a consumer within the meaning of Article 22¹ of the Civil Code.
• Drop — a time-limited sales event during which a specific Seller’s products are available on the Platform for a set period.
• Made-to-Order Product (MTO) — a product manufactured specifically for a given Customer, clearly marked as such prior to order placement and in the order confirmation email.

2. Nature of the Platform

• Atelya operates a curated marketplace connecting independent European fashion brands with Customers. Atelya is neither the seller of the products presented on the Platform nor a party to the sales contracts; the sales contract for each product is concluded directly between the Customer and the specific Seller.
• Atelya is responsible for the technical handling of the ordering process, payments, and communication between the Customer and the Seller, whereas the Seller is responsible for order fulfillment, product quality and conformity with the contract, as well as the handling of returns and complaints.
• Each Seller has its own terms of sale, available on its profile on the Platform. These terms must comply with applicable consumer protection laws and apply in addition to these Terms and Conditions.

3. Conclusion of the sales contract

1. By placing an order on the Platform, the Customer first accepts these Terms and Conditions, including the specific Seller's terms of sale.
2. The ordering process is as follows:

• after placing an order, the Customer receives an email confirming receipt—this confirmation does not yet constitute the conclusion of a sales contract;
• the Seller has 24 hours to confirm the ability to fulfill the order;
• if the Seller confirms the order, the Customer receives an email accepting the order—at this moment, a sales contract is concluded between the Customer and the Seller;
• if the Seller cannot fulfill the order or fails to confirm it within 24 hours, the Customer receives an email rejecting the order, and any funds paid are automatically refunded.
• If the product is a Made-to-Order Product, this will be clearly indicated in the order acceptance email.

4. Prices and payments

• All prices listed on the Platform include VAT and any applicable customs duties and fees. Delivery costs are indicated separately before the order is placed.
• Payments are processed via Stripe. Available payment methods include, among others, payment cards, Apple Pay, Google Pay, BLIK, and Przelewy24.

5. Fulfillment and delivery

• Orders are shipped directly by the Seller, in accordance with their terms of sale and applicable consumer protection laws.
• Once the order has been shipped, the Customer receives a shipment tracking number. - The Seller is responsible for the quality, conformity with the description, and timely shipment of the product.

6. Right of withdrawal (returns)
This is a very important part of the Terms and Conditions for Customers — please read the following rules carefully.

6.1. Right of withdrawal without stating a reason

• If you are a consumer, you have the right to withdraw from the sales contract within 14 days of receiving the product, without stating a reason.
• To exercise the right of withdrawal, simply inform the Seller of your decision within this period via an unequivocal statement (addressed to the Seller; contact details are included in the Seller's return policy). You may use the model withdrawal form provided in § 6.6 below for this purpose, but doing so is not mandatory.

6.2. Exception: Made-to-Order Products

• In accordance with applicable regulations, the right of withdrawal does not apply to products made to the Customer's individual order (Made-to-Order / MTO products)—i.e., non-prefabricated products manufactured according to the Customer's specifications or intended to meet their individualized needs. Such a product will be clearly marked as a Made-to-Order Product prior to placing the order and in the order confirmation email.

6.3. How to return the product

• After notifying the Seller and us of your withdrawal from the contract, send the product directly to the return address specified by the relevant Seller (the return address is provided in the Seller’s return policy)—do not send it to Atelya’s address, as Atelya does not store or accept inventory.
• The product must be returned promptly, no later than 14 days from the date of delivery.
• The product should be returned in an unaltered state, preferably in its original packaging and with tags attached; examining and trying on the product in the same way you would in a physical store is fully permitted and does not limit your right to return it.
• The direct costs of returning the product are borne by the Customer, unless the specific Seller stipulates otherwise in their return policy.

6.4. Refund

• Upon receiving notification of the withdrawal and the returned shipment, the Seller informs Atelya, and Atelya initiates the refund via Stripe to the account used for the original payment.
• The refund covers the price of the product and the standard delivery cost (up to the cost of the cheapest delivery method offered). It does not cover additional delivery costs if the customer chose a more expensive option than the standard one.
• The refund is processed no later than 14 days from the date the Seller receives both the notice of withdrawal and the returned product.

6.5. A complaint is different from a return

• If the product is defective or non-compliant with the contract, you do not need to exercise the right of withdrawal described above—you are entitled to much broader rights under the statutory warranty, as described in § 7 below.

6.6. Model withdrawal form

• Complete and return this form only if you wish to withdraw from the contract

Addressee: [Seller's name, Seller's e-mail address]

I/We* hereby give notice that I/we* withdraw from the contract of sale of the following product:
[product name]

Date of contract conclusion/product receipt: [date]
Customer's name: [...]
Customer's address: [...]
Order number: [...]
Customer's signature (if this form is submitted in paper version): [...]
Date: [...]
*delete as appropriate

7. Complaints (statutory warranty for non-conformity of goods with the contract)

• The Seller is liable to the Customer for the product's conformity with the contract under the terms set out in applicable consumer protection regulations (in particular, the Consumer Rights Act).
• If the product does not conform to the contract, the Customer may request its repair or replacement, or—in specific cases—a price reduction or withdrawal from the contract.
• Complaints should be addressed directly to the Seller at the address specified in their returns policy. If the complaint also concerns an element of the process handled by Atelya, you may contact us at hello@atelyastudio.com—we will forward the report to the Seller and monitor its resolution.
• The Seller processes complaints in accordance with applicable consumer protection regulations, without charging the Customer for costs arising from the non-conformity of the goods with the contract.

8. Atelya’s Liability

• Atelya is responsible for the proper functioning of the Platform and the order placement and payment processes; however, it bears no liability for the quality, conformity with the description, shipping timeliness, or other aspects of order fulfillment that are the responsibility of the Seller.
• If you submit a complaint to Atelya regarding a product or a Seller (e.g., failure to ship or failure to issue a refund), we will forward the details to the Seller and cooperate in attempting to resolve the matter.

9. Personal Data and Cookies

• The rules regarding the processing of Customers' personal data are described in the Atelya Privacy Policy, available at link.
• The Platform uses cookies and similar technologies, including cookies necessary for its proper functioning and—subject to the Customer's consent—analytical and marketing cookies. Detailed information regarding the types of cookies used, the purposes of their use, and how to manage consents can be found in the Cookie Policy available at link.

10. Out-of-Court Dispute Resolution

• A Customer who is a consumer has the option to use out-of-court complaint handling and claim resolution procedures, including the European Commission’s ODR platform available at: ec.europa.eu/consumers/odr.
• Utilizing out-of-court dispute resolution methods does not limit the Customer's right to pursue claims in a court of law.

11. Final Provisions

• These Terms and Conditions are effective as of September 4, 2026.
• Atelya reserves the right to amend the Terms and Conditions for valid reasons (e.g., changes in legal regulations, changes in the scope of services). Orders placed before the changes come into effect are processed under the existing terms.
• Matters not covered by these Terms and Conditions are governed by applicable Polish law, including the Civil Code and the Consumer Rights Act.

Contact: hello@atelyastudio.com
Atelya Studio Ltd, registered in England and Wales at the address: 167–169 Great Portland Street, 5th Floor, London W1W 5PF.