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Terms of Use

Version 2026-07-20 · Effective July 20, 2026

Last updated: 04/07/2026

  1. Who we are

Atelya Studio Ltd ("Atelya", "we", "us") is a company registered in England and Wales, registered office 167–169 Great Portland Street, 5th Floor, London W1W 5PF. Atelya operates atelyastudio.com, a curated marketplace featuring independent European fashion brands ("Brand Partners").

These Terms of Use govern your use of this site and any order you place through it. By using the site or placing an order, you confirm you are at least 18 and agree to be bound by these Terms.

  1. Using this site
  • You may browse and use this site for personal, non-commercial use only.
  • You must not misuse the site — including attempting unauthorised access, introducing malicious code, or scraping content without permission.
  • We may suspend or restrict access to the site, or to your account, if we reasonably believe these Terms have been breached.
  1. How Atelya works

Atelya curates and sells products from independent Brand Partners. When you place an order, you are buying from Atelya, and Atelya works with each Brand Partner to fulfil your order. Every product page and order confirmation clearly identifies which Brand Partner made the item.

  1. Drops and presale items

Atelya releases collections in curated drops with limited stock. Some brands work on a presale (made-to-order) basis rather than holding stock in advance.

  • Presale items are clearly marked on the product page, with an estimated ship window shown before you buy.
  • Estimated ship dates are estimates, not guaranteed delivery dates.
  • Stock is limited; once an item or size sells out, we may be unable to reinstate a cancelled order.
  • We'll contact you if a presale item's timeline changes, along with your cancellation options.
  • We don't use false urgency or hidden charges — all costs are shown before you pay.
  1. Price, currency and payment

Prices are shown in GBP for UK orders and PLN for PL orders. Payment is processed securely via Stripe. Your payment method is only charged once your order is confirmed.

  1. Delivery, customs and VAT

Orders delivered within the UK: Where your order is shipped from an EU Brand Partner and the consignment value is £135 or below, UK VAT is charged and collected at checkout — you shouldn't be charged further import VAT on delivery. For higher-value orders, we ship on a Delivered Duty Paid (DDP) basis where possible, so any duties are settled by us rather than collected from you on delivery. Goods that qualify as originating under UK–EU trade rules may attract zero customs duty, handled automatically in our shipping calculations.

Orders delivered within the EU (including Poland): Where your order is delivered within the EU, applicable VAT is charged at checkout at the rate that applies to your order — there is no separate import VAT or customs duty, as goods are moving within, or into, the EU. Any charges you see at checkout are the total price you'll pay; nothing further is collected on delivery.

Estimated delivery windows are shown at checkout and in your order confirmation, and vary depending on your delivery address and Brand Partner.

  1. Your right to cancel

You have 14 calendar days from the date of delivery to cancel your order for a full refund, without giving a reason. This right applies regardless of where you are located, in line with applicable consumer protection law.

For presale items, you can cancel any time before the Brand Partner begins production — after that point, the item is made specifically for you and cannot be cancelled. To cancel, contact hello@atelyastudio.com quoting your order number.

  1. Returns and refunds
  • Items must be returned within 14 days of telling us you wish to return them, unworn, unwashed, with all tags and packaging intact.
  • Final sale items are marked as such on the product page and are not eligible for return.
  • Refunds are issued to your original payment method within 14 days of us receiving the returned item, in line with applicable consumer protection law.
  1. Faulty or not-as-described items

You will always have statutory rights in relation to products that are faulty, damaged, or not as described, regardless of where you live. Nothing in these Terms affects those rights. If an item is faulty, not as described, or not of satisfactory quality, you're entitled to a repair, replacement or refund in line with applicable consumer protection law.

  1. Brand Partner responsibility

Product descriptions, sizing, materials and care information are provided by the relevant Brand Partner and reviewed by Atelya for accuracy before publishing.

  1. Intellectual property

All content on this site — photography, brand storytelling, the Atelya name and logo — is owned by Atelya or licensed from our Brand Partners and may not be reproduced without permission.

  1. Liability

If Atelya breaks these Terms, we're responsible for loss or damage that is a foreseeable result of our breach, but not for indirect or business losses. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud.

  1. Your data and cookies

We handle your personal data as set out in our [Privacy Policy], and use cookies as set out in our [Cookies Policy]. Both apply alongside these Terms whenever you use this site.

  1. Complaints and governing law

If something goes wrong, contact hello@atelyastudio.com first. These Terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in the EU, this does not remove any protection you are given by the mandatory consumer-protection laws of the country you live in, which continue to apply alongside these Terms.

  1. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order applies to that order.

Contact: hello@atelyastudio.com
Atelya Studio Ltd, registered in England and Wales. Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF.