LETHA

RETURN POLICY

1. Right of withdrawal

In accordance with consumer rights legislation, a Customer who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from a distance contract within 14 days of receiving the order, without providing a reason.

1. To meet the deadline, it is sufficient to send the statement of withdrawal before the period expires.

1. Return conditions

For a return to be accepted, the product must:

✔️ be in pristine condition, showing no signs of use,

✔️ retain original tags and identification elements,

✔️ be sent back in its original or suitably secured packaging,

✔️ include a correctly completed return form.

NOTE: The following items are non-returnable:

• personalized or custom-made products,
• products showing signs of use, damage, or soiling,
• products missing tags or original identification elements.

1. Return procedure

To make a return, please:

• Fill out the return form included with your order or download from here: link.
• Pack the product together with the return form.
• Send the package to the following address:

LETHA – Zwroty
ul. Sienna 21
06-300 Przasnysz

Returns sent without the form may delay the process or prevent proper handling of the return.

1. Return costs

• The cost of shipping the returned goods is borne by the Customer.
• The store does not accept cash-on-delivery (COD) shipments. - If the return is due to an error on the part of the store (e.g., the wrong product was shipped), LETHA covers the return shipping costs.

1. Refunds

Once the return is successfully processed, funds will be refunded:

• within 14 days of the date the shipment is received,
• using the same payment method used for the original purchase.
• If the returned product shows signs of use or has been damaged, the Store may refuse the return or reduce the refund amount to account for the loss in value.

1. Product exchanges

LETHA does not offer direct product exchanges. To exchange a model or size, please:

• return the product in accordance with the return policy,
• place a new order in the store.

COMPLAINT POLICY

1. If the delivered product is defective or does not conform to the contract, the Customer may file a complaint.

Grounds for complaint

Complaints may concern, in particular:

• a physical defect in the product (damage, flaw, faulty workmanship),
• non-conformity of the product with the description,
• receipt of the wrong product.

Complaints are processed in accordance with the provisions of the Consumer Rights Act and the Civil Code.

1. Complaint procedure

To file a complaint, please:

• Fill out the complaint form included with the order or download from here: link.
• Describe the defect and the circumstances of its occurrence in detail.
• Send the product back along with the form to the following address:

LETHA – Reklamacje
ul. Sienna 21
06-300 Przasnysz

Complaints submitted without the form may significantly delay the process. 3. Complaint processing time
Complaints will be processed within:

✔️ up to 14 business days from receipt of the claim.

If the complaint is accepted:

the product will be replaced with a new, defect-free one,
or
the Customer will receive a refund if a replacement is not possible.
The store may contact the Customer to clarify details regarding the claim.

1. Shipping costs for complaints

• If the complaint is accepted, LETHA covers the cost of returning the product subject to the complaint.
• If the complaint is not accepted, the Customer bears the cost of returning the item to the store and the cost of shipping it back to the Customer.

1. Contact regarding returns and complaints

For matters concerning returns and complaints, please contact us at:

📧 E-mail: kontakt@letha.pl