Florentia

RETURNS

1. Products purchased at www.florentia.pl may be returned within 14 days of delivery without providing a reason.

1. To return an item, please complete the return form (available here: link), attach the sales receipt, and place them in the package with the returned item.

Failure to include any of these items may result in the goods being returned to the sender.

Returns should be sent to the following address:

Recipient: MODOSTREFA Bartłomiej Patalas
Address: ul. Jesionowa 7, 95-050 Konstantynów Łódzki, Poland
Phone number: 664921650
E-mail address: kontakt@florentia.pl

1. Items must be returned in pristine condition, showing no signs of use,

and with all original components (tags, etc.) intact.

1. The Buyer is liable for any reduction in the value of the goods resulting

from handling them in a manner that goes beyond what is necessary to establish
the nature, characteristics, and functioning of the goods.

1. Returned goods must be properly packaged and secured.

1. The store does not accept returns sent to parcel lockers (Paczkomat).

1. The store does not accept returns sent via cash-on-delivery (COD).

1. The cost of returning the goods is borne by the Buyer. 9. The processing of the return and the refund of transaction costs will be completed within 14 days of receipt of the returned item.

1. If you have any questions, please contact us at:

kontakt@florentia.pl

CLAIMS

1. Products purchased at www.florentia.pl are eligible for claims.

1. To file a claim, please complete the claim form available here: link, attach the sales receipt, and include them in the package with the returned item.

Failure to include any of these items may result in the goods being returned to the sender.

Please send the goods to the following address:

Recipient: MODOSTREFA Bartłomiej Patalas
Address: ul. Jesionowa 7, 95-050 Konstantynów Łódzki, Poland
Phone number: 664921650
E-mail address: kontakt@florentia.pl

1. The goods must be properly packed and secured.

1. The store does not accept claims for goods sent via parcel locker (Paczkomat).

1. The store does not accept claims for goods sent via cash-on-delivery (COD).

1. The cost of returning the goods is borne by the Buyer. 7. If a complaint is upheld, the damaged item will be repaired or replaced with an identical, fully functional product; if this is not possible, the cost will be refunded within 14 days of receipt of the complaint.

1. If you have any questions, please contact us at:

kontakt@florentia.pl