Florentia

RETURNS

1. Products purchased at www.florentia.pl may be returned within 14 days of delivery

without providing a reason.

1. To return an item, please complete the return form, attach the sales receipt,

and place them in the package with the returned goods.
Failure to include any of these items may result in the goods being returned to the sender.

Returns should be sent to the following address:

Recipient: MODOSTREFA Bartłomiej Patalas
Address: ul. Jesionowa 7, 95-050 Konstantynów Łódzki, Poland
Phone number: 664921650
E-mail address: kontakt@florentia.pl

1. Items must be returned in pristine condition, showing no signs of use,

and with all original components (tags, etc.) intact.

1. The Buyer is liable for any reduction in the value of the goods resulting from

use that goes beyond what is necessary to establish the nature, characteristics,
and functioning of the goods.

1. Returned goods must be properly packaged and secured.

1. The store does not accept returns sent to parcel lockers (Paczkomat).

1. The store does not accept returns sent via cash-on-delivery (COD).

1. The cost of returning the goods is borne by the Buyer.

1. The return request will be processed and the refund issued within 14 days

of receipt of the returned goods. 10. If you have any questions, please contact us at:
kontakt@florentia.pl

COMPLAINTS

1. Products purchased at www.florentia.pl are eligible for complaints.

1. To file a complaint, please fill out the complaint form, attach the sales receipt,

and include them in the package with the returned item.
Failure to include any of these items may result in the goods being returned
to the sender.

Goods should be returned to the following address:

Recipient: MODOSTREFA Bartłomiej Patalas
Address: ul. Jesionowa 7, 95-050 Konstantynów Łódzki, Poland
Phone number: 664921650
E-mail address: kontakt@florentia.pl

1. The goods should be properly packed and secured.

1. The store does not accept complaints for goods sent via parcel locker (Paczkomat).

1. The store does not accept complaints for goods sent back via cash-on-delivery.

1. The cost of returning the goods is borne by the Buyer.

1. If the complaint is accepted, the damaged item will be repaired or replaced

with an identical, defect-free product; if this is not possible, the cost will be
refunded within 14 days of receipt of the complaint.

1. If you have any questions, please contact us at:

kontakt@florentia.pl