Returns policy
1.The Customer has the right to withdraw from this contract within 14 days without giving any reason (in accordance with the Act of 30 May 2014 on Consumer Rights).
Only unused products may be returned. Each product features a seal; an intact seal confirms that the product has not been used. Personalized products or those made to the Customer's individual order are not eligible for standard return under the 14-day right of withdrawal for distance contracts.
2.The withdrawal period expires 14 days after the day on which the Customer—or a third party other than the carrier and indicated by the Customer—takes physical possession of the goods.
3.To exercise the right of withdrawal, the Customer must inform the Store of their decision to withdraw from this contract by means of an unequivocal statement (return form available here: link) sent to the address: ELEVENSTORY ul. ŁUGI 7, 63-200 JAROCIN, using any shipping method (Polish Post, courier). We do not accept withdrawals sent electronically; therefore, we recommend enclosing the return form directly with the returned items. (You do not have to print our form; you may also provide the details in handwriting.)
4.In the event of a return of goods from an order that included a promotional free gift, the Customer is also obliged to return said free gift. If the Customer refuses to return the free gift, the Store will refund the price of the returned items minus the value of the free gift (based on the free gift's price).
5.Consequences of withdrawal from the contract
a) In the event of withdrawal from this contract, all payments received from the Customer will be refunded, including delivery costs (based on the lowest-cost shipping method available in the store—Orlen Paczka at 10 PLN). In the case of partial returns, the refund of shipping costs does not apply (in accordance with regulations). The refund will be made no later than 14 days from the day the Store receives the notice of withdrawal from the Contract. The refund will be issued using the same payment method used by the Consumer or in accordance with the return form completed by the Customer. The Store may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.
b) The Consumer is obliged to return the Goods to the Seller at their own expense—promptly, but no later than 14 days from the day of withdrawal from the sales contract. To meet this deadline, it is sufficient to send the Goods back to the Seller's address before the deadline expires. c) The right to withdraw from the Sales Agreement does not apply, among others, to a Customer who is a Consumer in the case of contracts where the Goods are non-prefabricated items manufactured according to the Consumer's specifications or intended to meet their individualized needs (Art. 38 of the Consumer Rights Act).
d) If a Consumer exercising the right of withdrawal chose a method of delivery other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred.
e) In the event of withdrawal, a Customer who is a Consumer bears only the direct costs of returning the Goods, i.e., the costs of shipping the Goods to the Seller.
f) If a consumer ordered several items and, upon withdrawing from the agreement, returned only a portion of the placed order, the Seller indicates that the consumer is not entitled to a refund of the delivery costs.
g) The Seller shall refund the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that entails no costs for them. In the event that a refund is required for a transaction made by the customer using a payment card, the Seller shall make the refund to the bank account linked to the Customer's payment card.
h) The Consumer is liable for any diminution in the value of the Goods resulting from handling them in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. i) We do not accept shipments sent via cash-on-delivery (at the store's expense) or parcels sent to parcel lockers and pickup points.
j) The address for returning goods is:
ELEVENSTORY ul. ŁUGI 7, 63-200 JAROCIN
tel. 515 06 99 99