Returns policy
.Return Policy
- The customer has the right to return the product(s) within 14 calendar days without providing a reason. Returns should be sent to the following address:
Ajusté Natalia Chromińska
ul. Grochowska 23/31 lok. 302
04-186 Warszawa
kontakt@ajuste-brand.com
- A return form must be included in the package or sent electronically to the email address: kontakt@ajuste-brand.com. If using the "Wygodne Zwroty" service link, the form is not required. The product return form can be downloaded here: link
- The Seller will refund the Customer the value of the ordered items, including delivery costs (with the exception of additional costs resulting from a delivery method chosen by the Customer other than the cheapest standard delivery method offered by us).
- The refund will be processed within a maximum of 14 days to the bank account specified in the return form or, if payment was made via payment card, to the account associated with the card used for the payment.
- The Customer is liable for any diminution in the value of the goods resulting from handling the goods in a manner other than what is necessary to establish the nature, characteristics, and functionality of the goods.
- Returns should be sent to us via "Wygodne Zwroty" (details below) or via any courier company/Polish Post (Poczta Polska) at the Customer's own expense. Exchanges
- To exchange a product, please contact us via email at: kontakt@ajuste-brand.com
Complaints
- To file a complaint, please send the defective item along with the completed complaint form via the "Wygodne Zwroty" service (link) or any courier service to the following address:
Ajusté Natalia Chromińska
ul. Grochowska 23/31 lok. 302
04-186 Warszawa
kontakt@ajuste-brand.com
The store will process the complaint within 14 days of receiving it.
Download: COMPLAINT FORM: link