Tessere

Right of Withdrawal from the Contract
1.A Customer who is a Consumer may withdraw from the Contract without giving a reason by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the statement before the deadline expires.

2.The Customer may draft the statement independently or use the model withdrawal form provided by the Seller on the Store’s website.

3.The 14-day period is calculated from the day the Goods are delivered or, in the case of a Service Contract, from the day the Contract is concluded.

4.Upon receipt of the Consumer's statement of withdrawal from the Contract, the Seller shall send a confirmation of receipt of the withdrawal statement to the Consumer's email address.

5.The Consumer's right to withdraw from the Contract is excluded in the case of:

• the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed prior to the commencement of performance that, upon performance by the Seller, they would lose the right to withdraw from the Contract;
• a Contract where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
• a Contract where the subject matter of the performance is a non-prefabricated Good, manufactured according to the Consumer's specifications or intended to meet their individualized needs;
• a Contract where the subject matter of the performance is a Good that is liable to deteriorate rapidly or has a short shelf life; - Contracts for the supply of Goods delivered in sealed packaging which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• Contracts for the supply of products which, after delivery, are, by their nature, inseparably mixed with other items;
• Contracts for the supply of alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Contract, the delivery of which can only take place after 30 days, and the value of which depends on market fluctuations beyond the Seller’s control;
• Contracts where the Consumer has specifically requested the Seller to visit them for the purpose of carrying out urgent repairs or maintenance; if the Seller provides services in addition to those specifically requested by the Consumer or supplies Goods other than the replacement parts necessary to carry out the repairs or maintenance, the Consumer has the right of withdrawal regarding those additional services or Goods;
• Contracts for the supply of audio or video recordings or computer software supplied in sealed packaging, if the packaging was unsealed after delivery; the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;
• Contracts concluded at a public auction;
• Contracts for the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering, or services related to leisure, entertainment, sporting, or cultural events, if the contract specifies a specific date or period for the performance of the service; - Contracts for the supply of digital content not supplied on a tangible medium, if the performance has begun with the Consumer's express consent before the expiry of the withdrawal period and after the Consumer has been informed by the Seller of the loss of the right of withdrawal.

6.In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded. Anything provided by the parties shall be returned in an unaltered state, unless the alteration was necessary to establish the nature, characteristics, and functionality of the Goods. The return must be made without undue delay, and no later than within 14 days. The purchased Goods must be returned to the Seller's address.

7.The Seller shall, without undue delay and no later than within 14 days of the date of receipt of the Consumer's statement of withdrawal from the contract, refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller shall make the refund using the same means of payment as used by the Consumer, unless the Consumer agrees to a different method of refund, provided that such method does not entail any cost for the Consumer. The Seller may withhold the refund of payments received from the Customer until receipt of the goods back or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest, unless the Seller has offered to collect the goods from the Customer.

8.If the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred. 9. The Customer bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

Complaints regarding Goods under statutory warranty

1.The Seller undertakes to deliver Goods free from defects.

2.The Seller is liable to a Customer who is a Consumer under the statutory warranty for defects on the terms set out in Articles 556–576 of the Civil Code. The statutory warranty is excluded with respect to Customers who are Entrepreneurs.

3.Complaints arising from a violation of the Customer's rights guaranteed by law or under these Terms and Conditions should be directed to the address: WOJCIECH FEDOROWICZ P.H.U. FED-DOR, Ujeździec Wielki 82, 55-100 Trzebnica, to the e-mail address: tessere.info@gmail.com, or by phone at: +48 502678428.

4.To facilitate the processing of a complaint, the Customer should send or deliver the Goods subject to the complaint, enclosing proof of purchase if possible. The Goods must be delivered or sent to the address indicated in point 3.

5.The Seller undertakes to process every complaint within 14 days.

6.In the event of deficiencies in the complaint, the Seller shall call upon the Customer to supplement it to the necessary extent without delay, but no later than within 7 days of the date the Customer receives the request.