Returns policy
Returns and Exchanges Policy
Returning items purchased from us is quick and easy—no need to print labels or forms; you can use any InPost Parcel Locker (Paczkomat).
At our store, you don’t have to worry if a chosen size or color doesn’t fit or meet your expectations. Thanks to our integration with the InPost Parcel Locker quick-return service, you can shop stress-free.
If a product doesn’t meet your expectations or the size isn’t right, you may return it—for any reason—within 14 days of the delivery date.
Returned items must be in perfect condition, show no signs of use, and be fully suitable for resale.
Items must be returned complete, just as they were originally delivered—in their original packaging, with all tags intact and the hygiene seal undamaged. Products missing these elements cannot be accepted.
Return Shipping
The customer is responsible for the cost of return shipping and for ensuring the package arrives safely at our facility.
Complete your return in 3 simple steps!
- Enter your return details.
- Prepare your return package.
If you are reusing the box in which your order arrived, please remove the old shipping label. You may write the return code directly on the package. 4. Drop off your return at any InPost Parcel Locker (Paczkomat) or automated drop-off point (Appkomat)
Simply go to the shipment details in the app and tap "Open locker remotely" to open the compartment. Alternatively, you can scan the QR code from the InPost Mobile app using the scanner on the locker unit, or select the "send a parcel" option on the locker’s touchscreen and enter your return code. Place the package inside the locker, close the door, and you’re all set! Confirm the return in the app or on the locker’s touchscreen.
Hygiene and Quality Requirements
For hygiene reasons, all products must be tried on only against clean skin and while wearing your own clean undergarments. We do not accept returns of products that show any signs of use—including traces of deodorant, body lotion, cosmetics, self-tanner, or other personal marks. Any soiling or staining will disqualify the product from being returned.
Please exercise caution when trying on the product
Please handle the product with care while trying it on. The delicate fabric may be damaged by contact with sharp jewelry, such as rings, necklaces, bracelets, or earrings. Any snags, fiber damage, stretched material, micro-tears, or other damage occurring during the try-on process will result in the return being rejected. Condition of Returned Products
We do not accept returns of products that show any signs of use, including, but not limited to, snags, fiber damage or stretching, micro-damage, stains, or any other form of soiling. Furthermore, products that carry foreign or unpleasant odors—such as the smell of dampness, mustiness, perfume, sweat, detergents, or odors resulting from improper storage—are not eligible for return. Products with a noticeable or persistent odor are considered used and do not qualify for a return.
Returned products must be clean, undamaged, and in a condition suitable for resale. Any product received that is soiled, worn, damaged, or otherwise fails to comply with these terms will be rejected.
Costs Associated with Rejected Returns
If a returned product does not meet the requirements set forth in this policy and is therefore ineligible for return, the cost of shipping the item back to the customer shall be borne by the customer.
Should the customer refuse to cover the return shipping costs or fail to respond within a reasonable timeframe, the product may be disposed of, with no entitlement to any form of compensation.
The value of products that do not meet the return criteria will not be refunded.
Identification of Return Shipments
Please ensure that your return shipment includes the order number and the correct identifying information (full name), matching the details provided at the time the order was placed. When returning an item, please provide details that match your order—specifically your full name and the order number. Providing incorrect or incomplete information may prevent us from properly identifying your return.
If we receive a package that cannot be definitively linked to a specific customer—for example, if the order number is missing or the sender’s details do not match the buyer’s information—we will be unable to process the return or issue a refund.
If we do not receive a response from the customer to verify the shipment, the package may be returned to the sender at their own expense.
Return Processing and Refunds
Refunds are issued using the same payment method that was used for the original order. Once the returned shipment has been received and verified, the process of reviewing the return and issuing a refund may take up to 14 days.
The time required to complete a refund may depend on the chosen payment method and the processing times of your bank or payment provider.
Complaints
To file a complaint regarding a product purchased online:
- Send an email to: stassswim@gmail.com
- Provide the following information:
- Full name
- Email address for correspondence
- Order number
- Product name and index number (found on the product tag)
- Description of the defect
- Include photographs of:
- The entire product
- The area where the defect is located
- The product tag (if present)
Failure to provide the above information may prevent your complaint from being processed.